Frequently asked questions

What is the return policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

We'd love to hear from you. Reach out through our contact form with any questions and we'll get back to you as soon as possible.

Aurelia Faye was created from a genuine passion for jewelry and our commitment to our designs and customers is what sets us apart. We offer a thoughtful mix of 14k gold, gold-filled, and sterling silver pre-made jewelry — each product is crafted with intention, care, and attention to detail to create pieces that feel personal and last beyond the moment.

Gold filled jewelry contains a thick layer of real gold permanently bonded to a base metal. It is significantly more durable and long-lasting than gold plated jewelry. That is why Aurelia Faye never uses gold plated materials in any of their products!

At Aurelia Faye, we carefully choose materials that balance beauty, durability, and everyday wearability. Gold filled pieces contain a thick layer of real gold permanently bonded to a base metal, making them significantly more durable than gold plated jewelry.

Gold filled jewelry is:

  • ✨ Long lasting and durable
  • ✨ Resistant to tarnishing and fading
  • ✨ Safe and comfortable for everyday wear
  • ✨ A high-quality, accessible alternative to solid gold

With proper care, gold filled jewelry can maintain its beauty for many years. Check out our Jewelry Care Guide section below for more details.

Aurelia Faye jewelry is designed to be worn and loved every day. Proper care will help keep your pieces looking beautiful for years to come.

General Care
  • Put jewelry on after applying lotions, perfumes, or hair products
  • Avoid exposure to harsh chemicals, cleaning products, and long exposure to chlorine or salt water
  • Store pieces in a dry place, preferably in a jewelry pouch or airtight container
  • If wearing jewelry 24/7, clean it regularly
  • To clean, gently wipe with a soft cloth after wearing. For deeper cleaning, use mild soap and warm water, then dry thoroughly.

 

Still have questions? Contact us here — we'd love to help!